Maersk Group is a worldwide conglomerate.We operate in some 130 countries and have a workforce of some 115,000 employees. In addition to owning one of the world's largest shipping companies, we're involved in a wide range of activities in the energy, logistics, retail and manufacturing industries. Maersk Group is recruiting for Claims Regulatory Supervisor at Container Business, Apapa, Lagos, Nigeria Job Title: Claims Regulatory Supervisor – Container Business, Apapa, Lagos, Nigeria
Job Ref: 50731 Job Purpose:
To assist the Claims & legal Manager in administration of claims and claims prevention efforts in Nigeria and the Nigeria Cluster. Key Areas of Responsibility:
- Responsible for handling all claims matters and insurance related functions
- Keeping statistics on settled and pending claims
- Co-ordinate documentation for all CIS claims
- Liasing with Documentation department in the retrieval of necessary /required documents for pending litigations. Generally:
- Ensure that Acknowledgement letters are sent on newly received claims
- Providing the necessary documents for Security Agencies according to their request.
– Ensure that Accredited surveyors are promptly contacted whenever a survey request is presented.
- Ensure that Invoices are attached to Survey Reports before despatch to Finance Department for payment.
- Ensure that all vehicles are properly insured and invoices issued by the Brokers align with the Risks insured.
- Ensure prompt and timely update of all claims advice in RKCL.
- Attend and execute all enqueries promptly. Especially on – Crisis Management.
- Inter and Intra department coordination – (especially with DC and OPS)
- Attend to email communications – prompt and effective communication
- Handle all Service deliveries including being a support for sales & customer service
- Handle customer's complaints and ensure corrective actions are initiated where relevant
- Zero defect Account Handling for Global and Strategic Customers
- Any other functions given to be handled on a need basis. Decision Making Authority/Approval/Authorization Level:
- Correspondance and administration in coordination with the Manager
- Follow up and reporting in coordination with the Manager Challenge of the job/problem solving:
- High degree of service mindedness required
- Developed communication skills required
- Administrative skills and patience required
- Enhance MNL image with the Line & Area Management and foreign offices to be 'best in class'. Contact with others: a) Internal:
- Sales, Finance, Operation and Documentation at all levels. b) External:
- Overseas offices, customers. Knowledge & Qualifications:
- Superior working knowledge of Excel.
- MS Office incl Outlook Training/Special Skills Required:
- Overall shipping knowledge.
- Communication and probing skills.
- Inter Personal skills. Method of Application Application Deadline is 7th April, 2011
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