 Airtel took its first step in the world of telecommunications, there has been no looking back for it... and for its employees. Airtel-ites bring a new meaning to their daily work routine by exploring newer ways of working, taking risks, going on unchartered paths and by just doing things THAT HAVE NEVER BEEN DONE BEFORE Zonal Prepaid Executive – North East Job Code 3009 Expected End Results Supporting Activities Manage customers in assigned zone with view to reducing churn Monitor customer behavior through lifecycle reporting and analysis. Work with the product development team to design products and service suited to the immediate environment Manage distribution of KYC terminals in assigned zone. Liaise with RPs in the zone to host zain KYC terminals in their premises. Monitor and improve the KYC process in the zone with the aim of reducing TAT. Prepaid activations in assigned zone Up selling of Airtel Brand during registrations with a focus on winning over new customers and increasing Airtel Networks share of wallet from customers with dual sims. SKILLS AND KNOWLEDGE Educational Qualifications & Functional / Technical Skills - Good first degree - Relevant Experience (Type of experience and minimum number of years) - 3-5 years of solid customer service experience. - Excellent organizational, communication skills, and attention to detail. - Advance proficiency in Microsoft Word and Excel Other requirements (Behavioural etc.) - Ability to build strong working relationships, internal and external to the organization. - Good analytical and numerical skills - High level of discretion Fill Online Form Here Search for high paid jobs here |
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