THE EXTRAORDINARY ADMINISTRATIVE PROFESSIONALS SEMINAR
Gain essential skills that will help you handle the people, projects, priorities, and challenges you face every day … with less stress and a LOT more success!
And, because we respect your time and the fact that your boss can’t spare you away from the office for too long — we’ve managed to pack all this into two incredible days of learning!
Without a doubt it’s the easiest, most effective way to supercharge your productivity, decrease your stress, and dramatically increase your value to your boss and your organization.
We’ll help you build super skills in critical areas such as:
- Handling Difficult People
- Dealing With Office Politics
- Managing Your Time
- Problem Solving
- Projecting Confidence and Poise
- Getting Organized
- Partnering With Your Boss
- Dealing With Sticky Situations
- And so much more!
So what are you waiting for? Do your boss … your organization … and your career a big favour: Enrol for The Extraordinary Administrative Professional seminar right now!
Training Agenda
The Manager-Assistant Partnership
- Recognizing your boss’s management style – and how to adapt to it
- How to diplomatically and tactfully bring sensitive issues to your boss’s attention
- Understanding overall objectives and where your responsibilities fit in
- Stepping up: how to take unnecessary pressure off your boss
- Keys to demonstrating that you’re ready to do more – and get your boss’s buy-in
Working for Multiple Bosses
- Simple scheduling tips for dealing with multiple calendars and appointments
- Great techniques for helping your bosses understand the demands on your time – and getting them to prioritize projects
- Handling mixed messages – what to do when your bosses’ directions conflict
Practical Problem Solving
- How to recognize a looming crisis – before it actually occurs
- Simple problem-solving techniques you can apply to any situation
- The solution-focused approach – how to effectively present ideas to your boss
- How to say “no” – without feeling guilty!
- When – and how – to ask for help when you need more resources
Organization Skills
- Find everything in a flash: designing a file system that meets your needs
- Managing multiple projects – and how to prioritize when you’re dealing with multiple bosses
- Making your to-do list work for and not against you
- Scheduling tips that build in flexibility – because there’s always something unexpected
- Creating the perfect workspace – organizing your desk for the utmost efficiency
Delegation Techniques
- How to delegate tasks – even without authority
- Clear communication: making sure the tasks are done right … and on time!
- Eliminating the most common delegation problems Time Management
- Assessing your own time management style
- Finding your daily peak productivity times – and taking advantage of them
- How to really assess how long a project will take
- Identifying your biggest time-wasters … and eliminating them!
- Information overload: how to handle a high volume of telephone calls, mail, and messages
Meetings & Events
- Supply-side information: tips for dealing with outside dealers and vendors
- Meeting prep tips that will help you organize everything from the room to the reports
- Event planning techniques to make your next corporate event go off without a hitch
Poise & Professionalism
- Active listening: the most important communication technique you could ever learn
- Understanding body language – and what you say when you’re not speaking
- Using verbal and nonverbal cues to command the respect you deserve
- How to project confidence and professionalism in any situation
- How to respond professionally to criticism without becoming defensive
Written Communication
- Saving time and energy – using style guides and templates to get more accomplished, fast
- E-mail tips for getting the right message out fast, whether you’re e-mailing one or 100
- Great written communication guidelines and resources
People & Personalities
- The 4 personality styles and how to work with each
- How to understand and interpret office dynamics – and make sure they aren’t affecting you
- Proven strategies for dealing with toxic and exhausting people
- 5 techniques for building strong working relationships across departments and throughout the organization
- They’re not your boss, but … how to work with co-workers who think they have authority over you
Stress Reduction
- Dealing with the many daily interruptions – ways to refocus and get back to work
- Saving yourself – how to set boundaries when your time is being abused
- Easy at-your-desk stress-relieving techniques you can do anytime
- Tips for staying
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Seminar: The Extraordinary Administrative Professionals Seminar
Venue: Kenya School of Monetary Studies (KSMS), Nairobi, Kenya
Dates: 22nd & 23rd November 2018
Course Fee: Ksh 32,500 inclusive of 2 days attendance, meals, seminar kit and taxes.
Payment and Discount Scheme: Package of 4 Delegates + 1 Free
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Target Audience:
Executive Assistants, Administrative Assistants, Receptionists, Front Desk Staff, Customer Service Staff, Personal Assistants, Management Support Staff
Testimonials
“Thumbs up! Your resource speaker is the best. She's one of those people who work and enjoy at the same time. Her energy is contagious.”
--- Concilia Barasa, Kenya Power
“Well presented and discussed. A very good seminar.”
--- Margaret Mwasi, Kenya Ports Authority
“It was great attending this training. I am now confident to handle in-house events in Subaru Kenya. I will definitely attend more of your trainings.”
--- Irene Njoka, Subaru Kenya
“I've been in a lot of seminars, but this is the first time I really participated in the discussions. For sure, I'll be able to apply everything I acquired from this seminar.”
Mary Kimani Thuo, Insular Life
Do you have a number of staff who would benefit from this course?
Please submit name(s) of your nominees.
Limited slots are available for this Event, Book Early.
For more information on participation, contact Catherine.
Best regards,
Catherine Wanja,
Delight Africa Ltd,
Dev Towers - 4th Floor, Suite 4A
Biashara Street, CBD Nairobi
P.O. Box 12269 - 00100, Nairobi Kenya
Land line: +254 722 533 771 (or) +254 700 221 221
Fax : 020 222 54 39
WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*
NITA Approved Trainers - No. TRN/1383
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